Information Technology

The 1.5 million-member AFT, an affiliate of the AFL-CIO, is the nation’s second largest teachers’ union, also representing paraprofessionals and other school related personnel, higher education faculty and teaching assistants, public employees and nurses.

Qualifications:

The intern for the AFT information technology department must be interested in or have experience with excellent customer service; working knowledge of Windows and general knowledge of application software; experience in Windows troubleshooting; ability to take direction and work independently; strong written and verbal communication skills; self-motivated; and good time management skills and attention to detail.

Candidate must be available to work 35 hours a week. This internship is for one year.

Internship Duties and Responsibilities:

The AFT information technology department intern would assist with multiple projects, including but not limited to:

• Support department staff and affiliates in person, over the telephone, and via e-mail with questions and problems related to the use of our standard hardware and software;
• Troubleshoot and repair hardware, software and network problems;
• Process membership reporting requests;
• Assist with training registration and coordination;
• Create and compile customer support surveys;
• Inform the appropriate department staff of reported issues/problems;
• Log, update and solve outstanding SASDesk call tickets;
• Design and develop marketing material, web development and content management;
• Participate in team and monthly meetings with department staff and perform other duties as assigned

Application details for an internship in this department are found on the main internship page.